At SKY FLICKER TRAVEL AGENCY L.L.C., we strive to provide excellent travel services. We understand that plans can change, and we have established this Refund Policy to outline the terms and conditions under which refunds may be issued. By using our services, you agree to comply with this Refund Policy.
- Eligibility: Refund eligibility depends on the terms and conditions of the service providers (airlines, hotels, tour operators, etc.) involved in your booking.
- Processing Time: Refund requests are processed according to the processing time of the original service provider (14 business days from the date of request on average). However, the actual time for the refund to be credited to your account may vary depending on your bank or payment provider.
- Payment Method: Refunds will be issued using the same method of payment used for the original booking. In cases where this is not possible, an alternative method may be used upon mutual agreement.
- Cancellation by Client: Refunds for flight cancellations depend on the airline’s policy. Some tickets may be non-refundable or may have cancellation fees.
- Cancellation by Airline: If the airline cancels the flight, you may be entitled to a full refund or an alternative flight option as per the airline’s policy.
- Date Changes: Date changes may be allowed, subject to availability and airline policies. Additional charges may apply.
- Cancellation by Client: Refund eligibility for hotel bookings depends on the hotel’s cancellation policy. Some rates may be non-refundable or may have cancellation fees.
- Cancellation by Hotel: If the hotel cancels your reservation, you may be entitled to a full refund or an alternative accommodation option as per the hotel’s policy.
- Date Changes: Date changes may be allowed, subject to availability and hotel policies. Additional charges may apply.
- Cancellation by Client: Refunds for tour package cancellations depend on the terms and conditions of the tour operator. Some packages may be non-refundable or may have cancellation fees.
- Cancellation by Tour Operator: If the tour operator cancels the tour, you may be entitled to a full refund or an alternative tour option as per the operator’s policy.
- Date Changes: Date changes may be allowed, subject to availability and the tour operator’s policies. Additional charges may apply.
- Non-Refundable: Visa service fees are generally non-refundable once the application has been submitted, regardless of the outcome of the visa application.
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
- Force Majeure: In the event of force majeure (natural disasters, wars, pandemics, etc.), refund policies may vary. We will work with service providers to secure the best possible outcome for our clients.
- Medical Emergencies: In case of medical emergencies that prevent travel, refunds or credits may be issued based on the service provider’s policies and the submission of valid documentation.
To request a refund, please contact our customer service team at:
Phone: +971 50 675 1083
Phone: +971 50 613 2667
Email: [email protected]
Email: [email protected]
Website: https://skyflicker.com
Please provide your booking details and the reason for the refund request. Our team will guide you through the process and inform you of the status of your request.
We reserve the right to amend this Refund Policy at any time. Any changes will be posted on our website and will become effective immediately upon posting.
By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.